Delivery Instructions

Delivery, set-up, and pick up is available at a nominal fee of $100, from our door to yours, within a 35 mile radius of our location at 123 Liberty St. in Danvers, MA.. Extra charges will apply for distances more than 35 miles from our location.

Some items may be delivered up to 24 hours before your event date/time or could be delivered up to an hour before your event start time. Items although ordered together are not necessarily be delivered together.

All prices listed on this web page may or may not include set up and delivery. For further information, please call our Danvers MA location at 978-777-2050

Cancellation and Order Change Policy

Event bookings and equipment rentals and agreements can only be confirmed with a non-refundable deposit of 25% in advance.

Order Changes: Changes to a reservation must be made at least 72 hours in advance of a pick-up or delivery. An additional 25% fee will be charged for all changes made with less than 72 hours notice.

If any service or product provided is unsatisfactory, please contact Total Entertainment management at 888-339-9995.

 

Other Policies

Customer Equipment Pick-up: Rental items can be picked up only during designated hours, between 2 p.m. and 6 p.m. on the day before rental/event date and between 9 a.m. and 1 p.m. on rental/event date.

Rain Date Insurance: Rain Date Insurance can be purchased for 50% of the total rental cost to insure same rental item availability.

Loss or Damage: Responsibility for rental items remains with the lesee from the time of delivery to the time of return. Please be sure all items are secured during time of use and protected from the weather. We do charge for missing or broken items.

Pricing: All prices are subject to change without notice.

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