FAQs

Q: What is your policy on Delivery and Setup?

A: Delivery, set-up, and pick up of  a bounce house is available at a nominal fee of $100, from our door to yours, within a 20 mile radius of our location at 123 Liberty St. in Danvers, MA.. Extra charges will apply for distances more than 20 miles from our location.

Some items may be delivered up to 24 hours before your event date/time or could be delivered up to an hour before your event start time. Items although ordered together are not necessarily be delivered together.

All prices listed on this web page may or may not include set up and delivery. For further information, please call our Danvers MA location at 978-777-2050

Q: What is your policy for Cancellations or Changes?

A: Event bookings and equipment rentals and agreements can only be confirmed with a 50% deposit in advance. The deposit is non-refundable. It is, however, put in your account and can be used towards any future booking for up to 1 year from the date of cancellation. We apologize for any inconvenience this may cause but every time someone books an item we 1.) take it out of the “availability” list, therefore losing the business of any subsequent booking; 2) have it taken out of the warehouse and staged for delivery; 3) arrange logistics around the delivery with one of our trucks. This means many warehouse hours of labor, logistic planning, and truck loading. This costs us money. When someone cancels, we have to reverse the process, causing additional overhead labor. Essentially, holding your deposit towards a future booking isn’t penalizing you for the overhead that we were unable to justify with revenue, it’s using the honor system holding you to a promise to book with us in the future. Because we understand “things happen” and you probably didn’t cancel on purpose, we think this is fair and a “win-win” solution.

Order Changes: Changes to a reservation must be made at least 72 hours in advance of a pick-up or delivery. An additional 25% fee will be charged for all changes made with less than 72 hours notice.

If any service or product provided is unsatisfactory, please contact Total Party Rentals management at978-777-2050.

Q: Can I pick up my rental?

A: Total Entertainment is open 7 days a week and pick-up times are flexible and always available.

Q: Do you offer Rain Date insurance?

A: Yes. However, since your 50% deposit is non-refundable, it is automatically applied to your next rental. If your item is not available, a suitable replacement will be found. If you would like to purchase a “Rain Insurance” policy to absolutely guarantee your item for your rain date, that can be purchased for an additional charge of 50% of your rental price. Call for more info. 978-777-2050

Q: What happens if any rental items are lost or damaged?

A: Responsibility for rental items remains with the lesee from the time of delivery to the time of return. Please be sure all items are secured during time of use and protected from the weather. We do charge for missing or broken items.

Q: Do you stake down your bounce house rentals?

A: Yes, for the safety of people as well as our equipment – all of our bounce house rentals are staked down.

Q: Does Total Entertainment provide a written manual with your rentals, or provide instructions verbally?

A: Definitely! Our #1 goal at Total Entertainment is to make it easy for all of our customers renting from us, we will ensure that you have all the knowledge you need in order to get the most out of your party rental!

Q: How often do you perform regular safety checks of your equipment?

A: We are dedicated to the health and safety of all of our customers. Because of this, we perform a full safety check, as well as cleaning and sanitation for every rental when they are returned.

Q: If a generator is needed for my rental, is Total Entertainment able to provide one?

A: Yes, if you need one with your rental we can rent one to you for a small fee of $150.00

Q: Who is responsible for testing the outlet used with a generator rental?

A: We expect all of our clients to be able to test and ensure that the outlets used are in good working order.

Q: Is your staff trustworthy of their actions?

A: We take personal responsibility for screening everyone who works for Total Entertainment, including obtaining references and conducting a CORI (Criminal Offender Record Information) check.

Q: What types of parties or events do you specialize in?

A: At Total Entertainment, we specialize in a wide range of event types. Our most common events usually incorporate a combination of tents, tables, bounce houses, chairs, DJ’s, artists, and catering. Since we are able to provide almost anything when it comes to parties, our past customers have found that they can save money and time booking all of their party needs directly through Total Entertainment.

Q. What advice do you have for someone looking to book an event or rental through Total Entertainment?

A: Our advice is simple – booking your rental or party through us will alleviate a wide range of responsibilities at your end, making it easier for you to relax and enjoy your event. When you hire Total Entertainment, you are hiring a company with over 25 years of experience in the event business.

Q. How does Total Entertainment stand out from others in the event rental industry?

A: At Total Entertainment, we go above and beyond to not only ensure the highest quality of our rentals but also the happiness of every single one of our customers. When we are working an event, we are right there with you so we can make your life easier and your event running smoothly.

Q. What do you enjoy the most about providing event planning & party rentals?

A: This is an easy one! We enjoy seeing the satisfaction of our customers through their smiles, laughter, and happy memories made.

Q. Do you beat competitor’s pricing?

A: Absolutely! We typically beat our competition by at least 5%, since we own all our own equipment and have in house employees.

Q. Do you have clean equipment?

A: Of course! We take pride in fully cleaning and sanitizing all of our inflatables between rentals.

Q. What inspired Total Entertainment?

A: Owner Rich Kraby spent much of his childhood entertaining and singing at family parties, eventually progressing into the world of singing telegrams and costumed character impersonation. He was encouraged to take out an ad in the local newspaper, which eventually led to Rich expanding his range of services and starting Total Entertainment.

Q. Who are some clients you have worked with that you are particularly proud of the way the event turned out?

A: We catered an event of 800 guests for Partners Healthcare. We also supplied them with Tents, Tables, Chairs, linens a DJ/MC, Balloon Decor, Greenscreen Photo Favors, Inflatable games and even a slight of hand magician to do walk-a-round magic! It was a huge success!

Q. Does total Entertainment have insurance coverage, and are you able to provide a certificate of insurance?

A: Absolutely. We are insured up to $2 million dollars, and can provide more insurance for an additional $50.00

We have plenty of Event and Party Packages to choose from!
Checkout our Rentals Page to see everything we offer.